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{"id":93,"date":"2024-08-23T10:15:26","date_gmt":"2024-08-23T10:15:26","guid":{"rendered":"https:\/\/www.zordial.com\/portfolio\/?post_type=portfolio&p=93"},"modified":"2024-09-09T12:15:46","modified_gmt":"2024-09-09T12:15:46","slug":"customer-satisfactory-survey","status":"publish","type":"portfolio","link":"https:\/\/www.zordial.com\/portfolio\/p\/customer-satisfactory-survey\/","title":{"rendered":"Customer Satisfactory Survey (Data Cloud)"},"content":{"rendered":"\n\n \n\n \n \n\n\t\n\n\n\n\n\n\n\n\n\t
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Customer Satisfaction Survey (Data Cloud) <\/h1>\n\t\t\t\t\t\tRequest a Quote ><\/a>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Location<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t

Korea<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t

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Industry<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t

Automotive<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\t\t\n \n\t\t\t\t\t\t\t\t\t

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Business Domain<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t

Automotive<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\n\n\t\t\n\t\t

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Features<\/h2>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t

Calculate Insight<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t

Bring Data from multiple external data sources and created Calculate Insight to get the dealer wise RO count , Mechanical Repair ,Accidental Repair ,out of warranty and within warranty repair count and segment it for automotive cloud <\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t

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Run Apex Batch to calculate the sample calling size by get the data from calculated insight through REST API into salesforce and create workshop target for Sample calling <\/h4>\n\t\t\t\t\t\t\t\t\t\t\t

A different batch is running and choose the campaign member which is created through marketing Journey Builder for sample calling and delete the rest campaign members <\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\n\n\t\t\n\n\t\t\n\t\t

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Project Overview<\/h2>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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we need to create a survey implementation for the customer who is not satisfed from there last service but able to come again through marketing campaign , So that we can get the feedback of un satisfied customer that they are now satisfied or not <\/p>\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\n\n\t\t\n\t\t

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Challenges & Solutions<\/h2>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
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Challenges:-<\/h4>\n\t\t\t\t\t\t\t\t\t
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  • Data from data cloud have to use in Automotive cloud and the process of calulation the sample calling <\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t <\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Solution:-<\/h4>\n\t\t\t\t\t\t\t\t\t
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    • Did a rest callout from automotive cloud to data cloud and do the calculation of sample calling and create target for every dealer <\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t <\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\n\n\t\t\n\t\t
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      Value Addition<\/h2>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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      1<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t

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      By this we can get the actual and unbaised feedback form customer to make changes and provide better service for total satisfaction <\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t <\/article>\n\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t <\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\n\t\t

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      Tech Stack<\/h2>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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      Technology<\/h3>\n \n\t\t\t\t\t\t\t\t\t\t\t

      Batch Apex, Schduler apex, Rest Api Call out , Name credentials and Auth Providers , Calculated Insights and Marketing Journey builder <\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t

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      Cloud<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t

      Data Cloud , Marketing Cloud and Automotive cloud <\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t

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      Tools<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t

      Postman, VS Code, Salesforce CLI<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\n\t\t\t\n\t\t\t

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      Snapshots<\/h2>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t
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